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Continue ShoppingSafe & Fast Shipping
Safe & Fast Shipping is a BHO Speciality!
At BHO, we pride ourselves with our shipping techniques. We partner with top of the line carriers to ensure your kayak gets to you as quickly (and more importantly SAFELY) as possible. If you have any questions or concerns regarding our shipping process, please reach out to the BHO team at info@blackhalloutfitters.com and we'll be happy to help!
What do you mean by White Glove Delivery?
A white glove service refers to one of many services for shipments that require special attention during shipping. These shipments are usually very heavy or very fragile and need to be handled with utmost care to prevent damage. We utilize these types of carriers as they offer several options on moving cargo such as: commercial or cargo aircraft, ground, ocean, dedicated vehicles & rail. Due to the diverse range of options for moving cargo through these carriers, our cargo typically moves with far less "touches" than a traditional LTL (less than truckload) model. Contrarily, most other kayak retailers utilize traditional LTL shipping which is a way for to ship cargo without waiting for a full truckload of freight that needs to be sent or paying for a small amount of freight on a big, empty truck. Although this approach is typically cheaper, there are often more "touches" resulting in a higher damage ratio.
Flat Rate Freight
| Flat Rate Shipping | Call for Pricing |
|---|---|
| $99.99 to $249.99 per item | Call for Pricing |
| Connecticut, Massachusetts, Rhode Island, Alabama, Arkansas, California, Delaware, DC, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, and West Virginia. | Arizona, Colorado, Nevada, Idaho, Montana, Wyoming, Utah, New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Wisconsin, Alaska, Washington, Hawaii, Oregon, |
Note: Final shipping rates will be calulated during checkout and may vary depending on the contents of your order.
If you live outside our flat rate shipping zone, don't fret! Contact our team at info@blackhalloutfitters.com or 860-434-9680 ext 1 to discuss alternative shipping options available to you!
Shipping Liability
You are responsible for checking your kayak/canoe/sup for damage prior to accepting delivery! If your kayak/canoe/sup is damaged beyond repair, you must deny the shipment and contact us within 48 hours of your delivery. Do not sign or accept the shipment if there is clear, catastrophic damage as if the boat is signed for, you waive your ability to be refunded or receive a replacement. If there is any minor damage to your kayak, you must notify us within 48 hours of receiving your kayak/canoe/sup. If you do not notify us of damage within 48 hours of accepting the delivery, you waive all ability to receive a refund/replacement.
Cancellations/Returns
If you wish to return your kayak/canoe/sup for any reason except shipping damage, you will be charged a 20% restocking fee and will be responsible for the cost of return shipping. If you wish to have your order cancelled/refunded after your kayak/canoe/sup has been picked up from our facility, you will be subject to a 20% restocking fee and a shipping fee outside your refund to cover the return shipping cost.
Description
The Heron 11XT combines comfort and features at an affordable price. A longer version of the Heron 9XT, the Heron 11XT features a padded Comfort Flex Seat and a stern Quick Seal Hatch with a bulkhead. The Heron 11XT is a great choice for beginning and recreational paddlers who may want a little extra room and a few more creature comforts. With two flush-mount rod holders, catching fish just got a lot easier!
- Colors: Photic, Sunrise
- Activity: Recreation
- Style: Sit-Inside
- Paddlers: 1
- Propulsion: Paddle
- Material: Single Layer Polyethylene
- Weight Capacity: 325 lb | 147.42 kg
- Length: 11 ft | 3.35 m
- Width: 28.5 in | 72.4 cm
- Hull Weight: 43 lb | 19.50 kg
- Cockpit Size: 39.38 in x 18.60 in | 100 cm x 47.3 cm
- Hatches: Stern
Watercraft
The hull and deck of any Old Town watercraft is covered by a Limited Lifetime warranty. Lifetime is defined as the lifetime of the boat based on the original purchase date.
PDL Drive
The award-winning PDL Drive is backed by a five (5) year limited warranty that covers material defects in workmanship and materials on the PDL Drive for a period of five years from date of purchase.
Minn Kota Motors (Those fitted to Old Town Kayaks SPECIFICALLY)
The Minn Kota motor on your new Old Town watercraft is backed by a two (2) year limited warranty that covers defects in materials and workmanship appearing within two (2) years after the date of purchase.
Blems and Rentals
For blemished boats or those marked as BLEMs, the hull and deck are covered for five (5) years from the original purchase date. For standard watercraft used for rental, demonstration, resort or outfitter purposes, the warranty is ninety (90) days from date of delivery by the dealer to the consumer. For watercraft built as special “outfitter grade” boats used for rental, demonstration, resort or outfitter purposes, the hull and deck are covered for one (1) year from date of delivery.
To Whom Does This Warranty Apply?
All warranties apply to the original retail consumer ONLY.
What does this warranty cover?
This warranty covers material defects in workmanship and materials in your new Old Town Watercraft purchase.
What This Warranty Does Not Cover
There is NO WARRANTY, and no portion of warranty expense will be reimbursed for the following:
- Products that have been used for commercial not outlined in the Blems and Rentals section.
- Products that have been subjected to unusual or abnormal use, misuse, abuse, negligence, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow our instructions, unauthorized repair incorrectly performed maintenance or repair, improper installation, or storage.
- Products determined to have been used for any activity other than an activity that is customary for this type of product.
- Claims made by any party other than the original purchaser of a product.
- Products damaged while in possession of freight carrier, dealer, you or any party other than Old Town.
- Damage caused because product was modified.
- Products not manufactured by Old Town.
- Products manufactured to your, dealer’s or other third party’s specifications.
- Products not registered with a completed warranty registration form that has been returned to us in the time period required.
How it Works.
Call the Old Town Customer Service Department at 1-800-343-1555 and be prepared to provide the following information:
- Proof of Purchase
- Date of Purchase
- Place of Purchase
- The Original Purchase Price
- Boat Serial Number (engraved on starboard bow and stern)
- Kayak Model
- Color
- Your Name
- You Address
- Phone Number
- A Detailed Description of the Problem.
Disclaimer
The preceding warranty information is an exerpt of the full warranty policy that can be found on the manufacturer's website here: https://www.oldtowncanoe.com/warranty. We (Black Hall Outfitters) are NOT responsible for fulfilling or otherwise acting upon any portion of this warranty however, we are always happy to assist in the warranty proccess. Feel free to contact our team at info@blackhalloutfitters.com or 860-434-9680 ext 1 if you are having difficulties with the warranty process.
Features
Adjustable Comfort Flex Seat
Adjustable Comfort Flex seat with padding
Cup Holder
Flush-Mount Rod Holders
Two flush-mount rod holders
Foot Brace
Glide Track foot brace system
