PLEASE READ CAREFULLY!

Thank you for considering the purchase of a kayak or SUP from us! Please read the following message CAREFULLY before proceeding!

SHIPPING COSTS

We offer 2 options for receiving your kayak or SUP that you will see at checkout. Unlike other online kayak retailers, WE DO NOT SHIP WITH LARGE TRUCKING PROVIDERS DUE TO THE HIGH COST AND MAJOR DAMAGE RISK. The rates are as follows:

• Pick Up - FREE: While not available to everyone, if you are near enough to our store we highly recommend this option. This means that you will be responsible for picking up your kayak or SUP but subsquently means the risk of damage is non-existent.

• Standard - $/kayak or SUP: This option means that your kayak or SUP will be hand delivered by our shipping provider directly to your home in approximately 4-6 weeks from your date of purchase. THIS MODE OF SHIPPING EFFECTIVELY ELIMINATES DAMAGE THAT CAN OCCUR FROM STANDARD TRUCKING/LTL FREIGHT CARRIERS HOWEVER, IT IS KNOWN TO TAKE LONGER. The boats are picked up by hand at our facility and delivered to your door by hand without forklifts.

YOU WILL BE CALLED BY THE SHIPPER PRIOR TO HOME DELIVERY! YOU MUST TAKE THE CALL IN ORDER FOR THEM TO COORDINATE YOUR HOME DELIVERY AND SIGNATURE!!!

The listed rates are for kayaks or SUPs ONLY. Additional shipping charges may be added depending on cart contents.

SHIPPING LIABILITY

You are responsible for checking your kayak or SUP for damage prior to accepting delivery! IF YOUR KAYAK OR SUP IS DAMAGED BEYOND REPAIR, YOU MUST DENY THE SHIPMENT AND CONTACT US IMMEDIATELY- DO NOT SIGN OR ACCEPT THE SHIPMENT IF THERE IS CLEAR, CATASTROPHIC DAMAGE! IF THE BOAT IS SIGNED FOR, YOU WAIVE YOUR ABILITY TO BE REFUNDED OR RECEIVE A REPLACEMENT! Minor scratches/dents can be addressed on a per case basis as the boats are durable and meant to take some abuse, and most minor wear can be easily fixed.

RETURNS/REFUNDS

If you wish to RETURN your kayak, you will be charged a 20% RESTOCKING FEE AND WILL BE RESPONSIBLE FOR THE COST OF RETURN SHIPPING. If you wish to have your order CANCELLED/REFUNDED AFTER YOUR KAYAK HAS BEEN PICKED UP FROM OUR FACILITY, you will be subject to a 20% RESTOCKING FEE AND A SHIPPING FEE OUTSIDE YOUR REFUND TO COVER THE RETURN SHIPPING COST.

If you have questions, comments, or concerns regarding shipping procedure, please contact us at info@blackhalloutfitters.com and we'll be happy to work with you to ensure a excellent experience.

We apologize for the inconvenience

At this time, we do not ship kayaks to your location wth our flat rate shipping. However, please call us at (860) 434-9680 ext 1 and we can work with you to ship your kayak. If you are able to pick up your kayak, push the 'Add to Cart Anyway' button below and select the 'Pick Up' option at checkout.

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